Shipping Policy

1. General information

All orders are subject to the availability of products. If an item is not in stock at the time you place your order, we will notify you and refund your order total using the original payment method.

2. Delivery times

Items are shipped over $50 USD. Once you have placed your order, we will provide you with an estimated delivery time. Delivery times are estimated from the date of dispatch and not from the date of the order. Delivery times are intended as a guide only and are subject to your order being accepted and approved.

Unless there are exceptional circumstances, we will make every effort to fulfil your order within 3-10 working days of the date of your order. Working days are defined as Monday to Friday, excluding holidays.

Delivery dates may vary depending on the carrier's shipping method, delivery location, delivery method and the items ordered. Products may also be delivered in batches.

3. Shipping costs

Shipping costs are based on the weight and delivery method of your order. To find out how much your order will cost, simply add the items you wish to purchase to your cart and proceed to the checkout page. Once on the checkout screen, the shipping costs will be displayed.

Additional shipping charges may apply for remote locations or large or heavy items. You will be informed of any charges on the checkout page.

Sales tax is charged depending on the province or territory the item is shipped to.

4. Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes.

5. 5. Questions

If you have any questions about delivery and shipment or your order, please contact us at service@roxkex.com.